Shipping policy
At Smart Living, we’re committed to making your shopping experience simple and convenient. We carefully process and ship every order so your essentials arrive safely and on time.
Order Processing
Orders are typically processed within 1–3 business days after payment is confirmed. Orders placed on weekends or holidays may be processed on the next business day.
Once your order has been shipped, you’ll receive a confirmation email with tracking information when available.
Shipping Times
Estimated delivery times may vary depending on your location, shipping method, and carrier.
- Standard Shipping: 5–12 business days
- Express Shipping: 3–7 business days
Please note that these are estimated delivery times and are not guaranteed. Delays may occur due to customs, weather, carrier disruptions, holidays, or other circumstances beyond our control.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery address, order size, and selected shipping method. Any available free-shipping promotions will be clearly displayed on our website.
International Shipping
We may ship to selected locations worldwide. International orders may be subject to customs duties, taxes, or other import charges. These fees, if applicable, are the responsibility of the customer.
Order Tracking
After your order has been shipped, you may receive a tracking number by email. Please allow some time for tracking information to update after the package enters the carrier's system.
Incorrect Shipping Information
Please make sure your shipping address is accurate before completing your order. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or shipped.
Delayed or Missing Orders
If your order has not arrived within the estimated delivery period, please contact our customer support team so we can help investigate the shipment.
If your tracking information shows that the package was delivered but you cannot locate it, please first check with household members, neighbors, and the carrier before contacting us.
Damaged Packages
If your order arrives damaged, please contact us promptly with your order number and clear photos of the package and affected items so we can review the situation and assist you.
Contact Us
For questions about shipping, delivery, or your order, please contact our customer support team through the Contact Us page on our website.
Thank you for choosing Smart Living.